Abu Dhabi Islamic Bank (ADIB)’s investments into digital technology are paying off as it sees increasing digital adoption among its clients while capturing new opportunities.
Over the last year, the bank has indeed scaled up its digital initiatives. In 2021, it rolled out its chat banking service, which has now registered 150,000 verified accounts; it launched its youth digital banking platform (Amwali); rolled out the Al Ghaf Paperless Program which aims to eliminate paper usage at branches through digital banking solutions by the end of 2022; and it deployed artificial intelligence technology and bots to clear cheques and automate certain processes.
These new measures were on the back of promising digital achievements it reached, including:
- An 11% rise in digitally active customers: over 700,000, representing a record 75% of customers being active daily or weekly;
- About 30% of customers obtained instant personal finance through mobile app;
- Digital remittances accounted for 98% of total remittances;
- About 40% of new customers open their accounts digitally, through the facial recognition feature;
- Around 90% of corporate transactions were conducted digitally, up from 60% last year;
- Approximately 92% of business banking transactions in June 2021 were concluded digitally, up from 75% the year before.
“Our customers can expect more simplicity and convenience this year as we ramp up our digital offerings and capabilities,” Sameh Awadallah, ADIB’s acting global head of retail banking, shared.