Kuwait Finance House (KFH) has become the first bank in Kuwait to enable digital signatures in personal financing products including the electronic handling of all paper documents for personal finance transactions.
The new service enables KFH customers to electronically sign any required document using any device and anywhere as well as complete the entire financing request automatically in accordance with the terms and conditions.
“Through converting paper transactions into smart files with the possibility of [a] digital signature and automating all points of contact with the customer, KFH aims at delivering many benefits, most notably: reducing the time of transaction in a way that enhances customer engagement and loyalty and ability to face competition by providing services at a high level of flexibility anywhere and anytime,” explained Group General Manager of Retail Banking Khaled Yousif Alshamlan. This digitalization exercise was done in cooperation with the Public Authority for Civil Information which managed technical arrangements to complete the electronic link with the authority.