Friday, July 30, 2021
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ReportWalking the talk: Dukhan Bank builds digital transformation promise

Walking the talk: Dukhan Bank builds digital transformation promise

In October 2020, when Barwa Bank unveiled its new brand identity — Dukhan Bank — following its merger with the International Bank of Qatar, the Qatari Islamic bank told the world that it is eyeing a “fully digital infrastructure that delivers on operational efficiency and profitability as well as on [a] secure, simplified and seamless banking experience for its customers” as part of its innovation-driven transformation. And it seems like the bank is walking the talk.

Since the start of 2021, Dukhan Bank has mobilized several digital initiatives in line with its ambition. These include launching a contactless payment platform (Dukhan Pay or D-Pay) and integrated wearable technology to facilitate banking services while enhancing its mobile banking application. Just this week, the bank unveiled a series of digital services targeting the corporate sector. The corporate digital banking services include a point-of-sale solution, a remote deposit capture service and an online trade system.

“Our primary target behind the launch of these advanced services is to provide our customers with digital banking solutions that enhance their banking experience and help them obtain the banking services that meet the type and nature of their commercial activity; this banking experience will also contribute in supporting their business in a much easier and safer manner, thanks to our new electronic channels and modernized technology,” the Islamic bank noted.

It is also learned that the Dukhan Bank is preparing to launch an electronic payment gateway to support e-commerce. “With the current widespread use of e-commerce platforms, Dukhan Bank will soon be launching their own e-commerce service in order to provide companies with comprehensive solutions, supported by the Mastercard Payment Gateway Services; this step offers opportunities for growth, development and access to a new range of customers, by providing integrated and flexible electronic solutions that keep pace with the rapid changes in the world of safe payments especially designed to respond to business needs with precision,” the bank shared.

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